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NY Connects Program Satisfaction Survey

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NY Connects Program Satisfaction Survey

NY Connects Program Satisfaction SurveyScott Monheimer2024-05-06T12:30:22-04:00

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NY Connects Program Satisfaction Survey

1. Who, if anyone, referred you to Saratoga County NY Connects? *

2. How did you contact NY Connects? *

Telephone Office Visit Email Other

3. Which staff member helped answer your questions? *

Kathie Patrick Janet Tara Heather Other

Do you "agree" or "disagree" with the following

4. When I recently contacted NY Connects, the staff provided a prompt response to my request. *

Strongly Agree Agree Not Sure/Not Applicable Disagree Strongly Disagree

(If staff did not respond promptly, please describe below)

5. The NY Connects staff person was courteous. *

Strongly Agree Agree Not Sure/Not Applicable Disagree Strongly Disagree

6. Overall, the information I received from NY Connects staff was helpful. *

Strongly Agree Agree Not Sure/Not Applicable Disagree Strongly Disagree

7. Staff provided me with information on the program that I contacted NY Connects about. *

Strongly Agree Agree Not Sure/Not Applicable Disagree Strongly Disagree

8. Staff asked me questions so that they could better assist me with my request. *

Strongly Agree Agree Not Sure/Not Applicable Disagree Strongly Disagree

9. Staff provided me with information on more than one program or service. *

Strongly Agree Agree Not Sure/Not Applicable Disagree Strongly Disagree

10. Staff provided me with information on a program or service that I did not know about. *

Strongly Agree Agree Not Sure/Not Applicable Disagree Strongly Disagree

11. Staff provided follow-up contact to assist me (telephone call, mailed information, home visit) *

Strongly Agree Agree Not Sure/Not Applicable Disagree Strongly Disagree

12. There were problems with the information given or the agencies you were referred to by Saratoga County NY Connects. *

Strongly Agree Agree Not Sure/Not Applicable Disagree Strongly Disagree

13. I would contact NY Connects again. *

Strongly Agree Agree Not Sure/Not Applicable Disagree Strongly Disagree

14. I would recommend NY Connects to others. *

Strongly Agree Agree Not Sure/Not Applicable Disagree Strongly Disagree

15. Overall, I think that NY Connects is a good program to have in the community. *

Strongly Agree Agree Not Sure/Not Applicable Disagree Strongly Disagree

Section B: Demographic Information

The following questions refer to the person you contacted NY Connects about.

Please note you may be answering about yourself.

1. Did you contact NY Connects for yourself or someone else? *

Myself Relative Friend Client Other

2. What is the age of that person? *

Birth to 18 years 19-59 years 60 years or older Not Sure/Don’t Remember

3. What is the gender? *

Male Female Not Sure/Don’t remember

4. What is the best description of the person’s race/ethnicity? (select all that apply) *

White Hispanic or Latino Black or African-American Asian American Indian/Alaska Native Not Sure/Don't Remember Other

Are there any comments you would like to share about your experience with NY Connects?

Thank you for your time in answering our survey!

Saratoga County NY Connects
152 West High St.
Ballston Spa, NY 12020
(518) 714-4826

Copyright 2024 Saratoga County | All Rights Reserved.